Remed offers Patient Support Programs to improve patient compliance. Remed designs tailor made support services for different needs of different therapeutic areas and patient groups. Remed Patient Support Programs ensure the patient's success on therapy through multi-disciplinary services provided by Remed's medical department (medical director, doctors, nurses) psychological counseling department (licensed clinical psychologists, psychiatrists), 24h alarm center and nationwide network of providers.
Remed Patient Support Programs offer win-win-win situation for all stakeholders:
Patients are helped to cope with the illness by Remed's appropriate Patient Support Services.
Healthcare Professionals are supported for better health outcomes through the education of patients and the improvement of patient adherence to therapy.
Pharmaceutical Industry is assisted by the correct use of drugs according to the prescription, which ensures better health outcomes and proves the effectiveness and success of the product.
In chronic illness, daily care responsibilities fall generally on patients and their immediate family members. Effective collaborative programs can help patients and their families better handle this situation. These programs help patients on self-care in chronic illness while ensuring effective psychological counseling, education on therapy and improvement on the compliance.
Chronic illness support services can be listed as below;
1) Collaborative definition of problems, obstacles and burdens for the therapy adherence;
2) Targeting, and planning, in which all stakeholders focus on problems, and develop an action plan regarding the needs of the patient;
3) Creation of a permanent training and support services, in which patients have access to services to carry out the treatment, guide health status changes, and provide emotional support;
4) Effective follow-up, in which patients are contacted periodically to improve the compliance, identify potential problems, and realize necessary coordination.
The relationship, between pharmaceutical companies, healthcare professionals, and patients is multi-dimensional. Remed Patient Support Program provides a systematic way for information and feedback to flow between everyone involved. Remed Patient Support Program is completely customizable, and it can be applied to any disease state.
Remed Patient Support Program ensure the patient's success on therapy through multi-disciplinary services provided by Remed's medical department (medical director, doctors, nurses) psychological counseling department (licensed clinical psychologists, psychiatrists), 24h alarm center and nationwide network of providers.
Remed's nurses and psychologists work closely with patient to overcome the obstacles impacting medication compliance. Challenges contributing to non-compliance can range from poor cognitive abilities (elderly, psychiatric patients), to social stigmas (AIDS patients, adolescents), to poor information regarding the illness and/or therapy to something as simple as to forget to take the medicine at the right time. Impact of those issues can be reduced through following services offered by Remed's specialized multi-disciplinary team:
- Patient expectations management
- Tailor made interventions in order to build the persistency
- Patient education and effective follow-up to meet patients needs
Remed targets the following perceptions for patients and their families;
- We stand by you, in order to ease this new challenge in your life!
- Continuum and Professional support services!
Remed's Patient Support Program is designed as a SPOC (Single Point of Contact) business model. All services are provided to stakeholders via single point of contact.
QUALITY ASSURANCES
After the program launches, Quality Assurances process should be implemented main components of QA are as below:
- Call Recording Tracking: Recorded calls periodically and randomly listened in order to ensure the provision of correct and appropriate information according to standard operating procedure approved at the beginning of the program
- Secret Caller: Senior staff members and/or trainers may call the platform in order to ensure all staff members are following the standard operation procedure.
- Database Integrity Control: The Program's database and software periodically tested in order to ensure the integrity and confidentiality of the stored data
- Surveys: During the program trainers can organize surveys to test staff members on specific issues and to get valuable feed-backs from staff members.
Remed Patient Support Program has continuous process improvement features through its QA applications.
Due to the nature of Patient Support Program very sensitive and confidential patient data collected and stored. Remed's Patient Support Program operations are secured with necessary equipments; all workstations are password protected and servers protected by firewall. Only authorized and trained staff members can access to program's database.
patientsupport@remed.com.tr
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